Imagine the amount of dollars companies in America spend on
conflict resolution! No matter what part of our life, there will always be some
sort of conflict. I do not believe that we can reduce it all together, I
believe that it is an aspect of life. But I also believe and know to be true
that we can minimize it a great deal and, (here's the key), become more
effective in handling it when it does come.
According to John Maxwell, Intelligence is a great start.
There are different kinds of intelligence. There is mental intelligence or IQ,
there is relational intelligence, but emotional intelligence is what allows us
to connect with people. And to connect with other people is to be a success
in life. Emotional Intelligence allows you to do well with others and
yourself. It allows you to feel the situation. You can feel what others feel,
which allows you to know what they know so that you can add value to
them. You not only hear what is being said and see what is being done, but you
feel the context of what is being said and done and the situation in general.
Nothing perhaps is a greater asset than having Emotional
Intelligence in being successful with other people. And when you are
successful in working with people, you can become very effective at cutting off
conflict before it starts because you will have the other person's interests
and needs in mind. When people feel heard, understood, and listened to, they
quickly become more agreeable.
Next time you have an employee question policies, rules,
authority, or otherwise, give thought to what is behind the words they use.
Consider their feelings and how you can meet the true and deep needs inside,
the needs that most people overlook and ignore. I know that you will be a
success with people as you put more energy into your conversations and practice
having emotional intelligence with those you lead.
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